Terms and conditions
The seller is Cathrine Hammel AS, Riddervoldsgate 12, 0258 Oslo, e-mail: email@example.com , tel.: 22 54 66 75, org. no. 935958504 , and is hereinafter referred to as the seller/seller. The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.
Cathrine Hammel AS cannot guarantee that all the goods on Cathrine Hammel's online store are in stock when you order. If an item is unavailable, Cathrine Hammel AS will contact you by e-mail. Cathrine Hammel AS cannot guarantee that the content on the website is free of inaccuracies or typographical errors at all times. We also cannot guarantee that all information is always up to date. Cathrine Hammel AS can make changes to the content of the website at any time. Although Cathrine Hammel AS strives to display the correct text, images and prices on the website and online store, errors may occur. The product colors shown in the images on the website may differ slightly from the actual color of the products. Note that this comes from the color settings on your computer. Cathrine Hammel AS cannot be held responsible for such deviations. All measurements and sizes are approximate and variations may occur. Consider average sizes and note that there may be minor deviations.
Place an order;
After you have placed an order on Cathrine Hammel's online store, you will receive an order confirmation by e-mail with your order number, details of the product you ordered, payment details and delivery details. Note that the order confirmation is an acknowledgment that we have received your order, but does not mean that we have accepted it. Note that Cathrine Hammel AS must approve all orders you make. Cathrine Hammel AS may, at its own discretion, choose not to accept your order for any reason and without liability to you. When the order has been placed and processed properly, an email confirmation is sent with all relevant information about the order. The dispatch confirmation is the approval of the order. Note that Cathrine Hammel AS cannot guarantee that all the products presented on our website are in stock when you order. If a product is unavailable, Cathrine Hammel AS will contact you promptly by e-mail. If the payment for an item has already been processed, Cathrine Hammel AS will refund the amount.
We use Klarna and Vipps as our payment service to complete the purchase. The order amount will be reserved on your card as soon as the order has been placed and approved. If you wish to cancel your order, please contact us and we will refund the amount to your account. For more information, you can also read Klarna's terms here: Terms | Klarna Norway
The following payment methods are approved:
Visa, Mastercard, American express, Maestro and Diners.
The prices and delivery costs shown on the website are shown in NOK or EUR and include VAT. When you visit the site for the first time, you will be given a choice between these currencies. The prices and delivery costs shown on the website may change from time to time, and Cathrine Hammel is not bound by the price until Cathrine Hammel AS has approved the order by sending you an order confirmation. Prices may also be different in the physical store and on the website.
All orders are inclusive of import taxes, duties and fees.
Shipping and delivery:
All our orders are sent with Bring and delivered to your delivery address or your local delivery point. All orders are dispatched within 1-3 working days after the order is received. When the order has been sent, you will receive a shipment confirmation by e-mail with all information about the shipment, such as shipping provider and tracking number.
Time of dispatch:Norway
2-5 working days ( Mon-Fri) with Bring (149 NOK)
2-5 working days ( Mon-Fri) parcel in mailbox (149NOK)
2-5 working days ( Mon-Fri) home delivery (249NOK)
2-5 working days ( Mon-Fri) with DHL Express (349 NOK)
Rest of the world
2-5 working days ( Mon-Fri) with DHL Express (349 NOK)
Return and product exchange:
Cathrine Hammel has a 14-day right of return. You have the following return options:
1. Return the item to one of our physical stores (see Our stores for address).
2. Use our return portal via this link: https://retur.bring.no/?q=96944343RWEB
There you will get a form that you fill in, and can print a return label or use the QR code to print the return label at all Posten drop-off locations.
The package is delivered at the Post Office/Post in store. Price NOK 69 (which will be deducted from your refund)
3. You can also send the item with whichever shipping method you want and cover the postage yourself.
The adress is:
Cathrine Hammel AS
If you need help returning your item(s), you can contact us at firstname.lastname@example.org
Exchange of goods
Purchased goods can be exchanged for a different size (only possible to exchange for a new size/colour in the same product). Item exchanges can only be processed when the item has been received in return and is subject to stock availability. Exchanges are sent to you free of charge. If you are interested in a different style, you can return your item(s) to us and simply buy the new part separately at cathrinehammel.no.
Receive a refund:
Your refund will be credited to the original purchaser's credit card/your payment method.
Note that we can deduct the refund amount if the value of the goods has decreased because you have handled them more than necessary.
The item(s) must be returned to us in perfect condition together with the return form.
Please ensure that all products are in the same condition as when they were received and that the label and seal have not been removed. Returns are carefully inspected upon delivery and we reserve the right to reject any returns that do not meet these criteria.
Send the package to:
ONLY FOR RETURNS IN NORWAY: SEND TO THIS ADDRESS:
Cathrine Hammel AS
Pløens gate 4
0181 Oslo, Norway
FOR EUROPE : RETURN TO THIS ADDRESS:
System transport AS
Transport center allé 19
FOR RETURNS OUTSIDE EUROPE: CONTACT US AT:
The usual guidelines for returns and exchanges as described above apply during sales periods.
Defects in the product - the buyer's rights and complaint deadline
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, depending on the circumstances, withhold the purchase price , choose between rectification and redelivery , demand a price reduction , demand the contract terminated and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.
The copyright of the documents on this website (including, without limitation, the trademarks of Cathrine Hammel AS, graphics, text, images, designs, logos, icons, images, dates and software) is owned or licensed to Cathrine Hammel AS and its affiliated companies. You may use this material for personal, non-commercial purposes only. You may download, print, and retain copies of this material for your own personal, non-commercial use, provided that this copyright notice is included with those copies. You cannot demand payment from anyone to let them use the material, and you cannot publish, copy or otherwise distribute the material to others without prior consent from Cathrine Hammel AS. You may not modify the material in any way without the prior written consent of the copyright owner. Unless expressly described in this legal notice, no rights or licenses to the material or any part thereof shall be granted or implied.
Our trademark includes but is not limited to the Cathrine Hammel name and logo. Please note that your use of this website does not grant you any rights to use our trademarks.
Guidelines for resale
Violation of rules
If the customer is under 18, we must have permission from a parent or guardian.
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Forbrukertilsynet is available on phone 23 400 600. The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr .
Do not hesitate to contact our customer service team. We are here to help you with all questions regarding your online store purchase, answer questions and feedback. Our opening hours are: Mon-Fri 11.00-17.00.
Cathrine Hammel AS, org. No. 935958504
+47 22 54 66 75 (key 2)